News & Events

Issues With Point of Sale Terminals Expand/Collapse

Some cardholders are experiencing errors with point of sale terminals.

Be advised that the ongoing issues are resulting from the failure of specific merchant terminal brands. The failure affects newer issued debit and credit cards, industry wide. Be assured the problem is not specific to your OCCU debit card.

The industry and involved partners are working together towards resolving the issue as quickly as possible.


For the select identified merchants listed below, until the issue is resolved you are best to have additional payment methods such as alternative debit cards, alternative credit cards or cash.

As this error only affects CHIP & PIN transactions, if you experience this issue you could try splitting your transaction into smaller amounts to allow for Contactless (Tap) transactions.

Impacted Merchants/Acquirers include:
  • Global Payments (Loblaw Brand Merchants)
  • Moneris (Costco, La Senza, Victoria Secret/Pink, Bath and Body Works, Esso, Petro Canada)
  • Verifone (Best Buy)
However there may be additional merchants that we have not been made aware of. This notice will be updated when the error has been corrected.

Update 16/01/2020: Interac's investigation has determined that CHIP cards issued prior to 2019 may also impacted, though the transactions do not decline.

What may be presented to Members is a CAPK error or other error message on the PIN Pad and, if the card is left in the terminal, it will process.

In some cases we have been advised that the Members had to press the OK button on the PIN Pad but that is not consistently the action required.

Advisory: Intercepted Interac e-Transfers on the Rise Expand/Collapse

Over the past six months, the number of intercepted e-Transfers has continued to rise
since the spike financial institutions experienced last June. An “intercepted e-Transfer”
occurs when a member sends a legitimate e-Transfer and a fraudster intercepts the
notification e-mail by hacking into the sender’s e-mail. The fraudster then changes the
recipients e-mail to their own so they can deposit the funds into their own bank account
before the true recipient has a chance to accept the transfer.

Read on for tips to keep your e-Transfers secure:

  • Register for Auto-Deposit (Best Option): If you always deposit your e-ransfers to the same account, signing up for Auto-Deposit will completely eliminate the risk of an interception. The incoming transfer will always be deposited to the same account sans test question. There will be no opportunity for the fraudster to intercept the transfer however you will still receive an e-mail confirming the transfer has been credited to your account.
  • Choose secure test questions: If you choose a test question that is a “Yes” or
    “No” answer, the fraudster has a pretty good shot of guessing it correctly. Ideally
    you want to choose a question that only the receiver will know the answer to and
    that a fraudster couldn’t guess from perusing your social media accounts. The
    names of pets and grandchildren are both terrible choices.
  • Don’t give away the answer: This should be obvious, however, some people
    have opted to include the answer of their test question in the “Message” box.
    Don’t do this! Also, never share the answer to the security question using the same channel you are using to send the e-Transfer.
  • Be cautious of phishing links: This is one of the ways that your e-mail can
    become compromised. Never open or click on a link from an e-mail unless you
    are 100% confident in the sender. Sometimes hackers will create an e-mail that
    looks very similar to the e-mail of a reliable source. For example: if you receive
    an e-mail from myself at Oshawa Community Credit Union, make sure the
    address is (amym@oshawacu.com) and not something very close like
    (amym@oshawa.cu.com). Oftentimes clicking on a link will download malicious
    software to your computer that allows fraudsters to track everything you do,
    including which websites you visit and what login credentials you enter, such as
    your e-mail account.

If you are suspicious of an e-mail or are concerned you have been hacked, please don’t
hesitate to reach out to us at Oshawa Community for guidance.

Fraud Ambassadors

Linda Treen
Administration Manager & Compliance Officer
T 905-436-5416
E lindat@oshawacu.com

Amy Munro
Member Services Representative
T 905-436-5418
E amym@oshawacu.com

Cybersecurity Awareness Expand/Collapse

Cyber attacks and data theft are real threats to everyone. So how do you make sure you don't become a victim of cybercrime? Awareness and constant vigilance is the only path to minimize the risk.

Celebrating 80 Years Strong! Expand/Collapse

 

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