News & Events

Updated Mobile Apps Now Available! Expand/Collapse

A major update has been released for the OCCU Mobile Banking apps for Android and IOS. If you have not already updated your app you will receive a notification when you open it prompting you to do so.

You can continue to use older versions of the app until July 13, after which you will be required to install the update to continue using OCCU Mobile Banking.

You can find download links on our Mobile Apps Page or on the footer of any page on our website.

Collabria Credit Cards: Financial Relief Measures Expand/Collapse

Click here to view Collabria's dedicated COVID-19 Response Page

Collabria Financial Relief Measures

Emergency Temporary Card Limit Increases
Emergency credit limit increases to cover airfare, car rentals, food, shelter, medical supplies, medications and other expenses.
- Audience: All cardholders who are currently outside of Canada and are actively working to return to Canada
- Effective March 25, 2020
- Click here for more information 

Increased Contactless Transaction Limits of $250
- Increase in maximum contactless transaction limits to $250 across all mechant categories
- Audience: All cardholders
- Effective March 25, 2020
- Click here for more information

Minimum Payment Deferral
- Deferral of minimum payments and the promotional interest rate bundle will be approved for up to 3 months at a time. Cardholders can call in after 3 months and can be extended to 6 months, if needed.
- Audience: Cardholders impacted by COVID-19
- Effective March 25, 2020
- Click here for more information

Reduced Interest Rate of 10.9%
- Cardholders will have their interest rate reduced to 10.9% for up to 6 months when cardholders contact Collabria and request financial relief due to COVID-19 impacts.
- Audience: Cardholders impacted by COVID-19
- Effective April 13, 2020
- Click here for more information
Note: Reduced Interest Rate and Minimum Payment Deferrals or provided as a bundled relief measure to cardholders

The Reality of Fraud Expand/Collapse

Click here to view The Reality of Fraud document

Advisory: Intercepted Interac e-Transfers on the Rise

Over the past six months, the number of intercepted e-Transfers has continued to rise
since the spike financial institutions experienced last June. An “intercepted e-Transfer”
occurs when a member sends a legitimate e-Transfer and a fraudster intercepts the
notification e-mail by hacking into the sender’s e-mail. The fraudster then changes the
recipients e-mail to their own so they can deposit the funds into their own bank account
before the true recipient has a chance to accept the transfer.

Read on for tips to keep your e-Transfers secure:

  • Register for Auto-Deposit (Best Option): If you always deposit your e-ransfers to the same account, signing up for Auto-Deposit will completely eliminate the risk of an interception. The incoming transfer will always be deposited to the same account sans test question. There will be no opportunity for the fraudster to intercept the transfer however you will still receive an e-mail confirming the transfer has been credited to your account.
  • Choose secure test questions: If you choose a test question that is a “Yes” or
    “No” answer, the fraudster has a pretty good shot of guessing it correctly. Ideally
    you want to choose a question that only the receiver will know the answer to and
    that a fraudster couldn’t guess from perusing your social media accounts. The
    names of pets and grandchildren are both terrible choices.
  • Don’t give away the answer: This should be obvious, however, some people
    have opted to include the answer of their test question in the “Message” box.
    Don’t do this! Also, never share the answer to the security question using the same channel you are using to send the e-Transfer.
  • Be cautious of phishing links: This is one of the ways that your e-mail can
    become compromised. Never open or click on a link from an e-mail unless you
    are 100% confident in the sender. Sometimes hackers will create an e-mail that
    looks very similar to the e-mail of a reliable source. For example: if you receive
    an e-mail from myself at Oshawa Community Credit Union, make sure the
    address is ( and not something very close like
    ( Oftentimes clicking on a link will download malicious
    software to your computer that allows fraudsters to track everything you do,
    including which websites you visit and what login credentials you enter, such as
    your e-mail account.

If you are suspicious of an e-mail or are concerned you have been hacked, please don’t
hesitate to reach out to us at Oshawa Community for guidance.

Fraud Ambassadors

Linda Treen
Administration Manager & Compliance Officer
T 905-436-5416

Amy Munro
Member Services Representative
T 905-436-5418

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