COVID 19 Information Page

Frequently Asked Questions Expand/Collapse

This FAQ document was created on March 10 and only contains information that was accurate as of that day. For the most up-to-date information, please refer to the websites in the "Additional Resources" section above.

Please note that our branch doors are locked and only emergency transactions are being performed in the branch, however we continue to provide service over the phone. For a full list of our telephone directory, CLICK HERE

As per the World Health Organization, if you are showing even mild symptoms of COVID-19, DO NOT VISIT OUR BRANCH AND STAY HOME UNTIL YOU CAN BE TESTED.

March 13, 2020

As you are aware, the World Health Organization continues to closely monitor COVID-19 and its rapid spread throughout the world. You can stay informed by visiting the following for the most up to date information:

In respect to government direction regarding social distancing, minimal staff will be in office. OCCU will maintain the same operating hours, but the branch doors will be locked and only essential transactions will be performed in branch. All employees remain available via telephone to assist you in answering questions or performing transactions.

Most importantly, management is asking members to use our self-service banking solutions to limit person-to-person interaction in-branch as much as possible.  Essentially, we are asking that you do not visit the branch unless you have exhausted all other options

Please ensure you have the following activated:

  • ATM Card
    • Daily cash withdrawal limit of $500
    • Free cash withdrawals, PIN changes, transfers and balance inquiries at all EXCHANGE Network ATMs (free cash and cheque deposits at most ATMs and free bill payments at Oshawa Community’s Branch ATM)
    • Find an ATM near you:
    • Daily point of sale limit of $1,000 at merchant terminals. Don’t forget you can also request cash back!
  • Online Banking Profile
    • Transfer funds between accounts (including U.S. - New!)
    • Make bill payments
    • Send and receive e-Transfers
    • Deposit cheques via Mobile Remote Deposit Capture (Mobile Online Banking App only)
    • Make loan payments
    • Check balances and view account statements
  • Telephone Banking
    • Transfer funds between accounts
    • Make bill payments
    • Check balances

Don’t forget, you can call us!

If you are not comfortable or are unable to use the methods above, please don’t hesitate to call us directly to conduct one of the following transactions: 

  • Transfer funds between accounts
  • Make bill payments
  • Check balances
  • Make loan payments
  • Order cheques (you may also pay bills this way)

Call us at 905-576-4200 or toll free at 1-855-576-4200 and select option #2 to perform a transaction.  Visit our website for our staff directory and to view other telephone options.

OCCU has implemented the following steps to help stop spread the virus:

  1. We are asking all employees to consider limiting unnecessary travel with reference to the Government of Canada’s Travel & Tourism website:   Employees who have travelled may be asked to self-quarantine for a 14-day period.  
  1. Employees have been advised to follow Health Canada guidelines in regard to preventing COVID-19.
  1. Limiting, where possible, unnecessary person-to-person or group meetings in-branch. 
  1. We are asking all employees who may feel ill to stay at home as recommended by Health Canada. When warranted, OCCU may send home employees who appear to have acute respiratory illness symptoms.  All confirmed cases of employees infected with COVID-19 will be reported to the Board of Directors, fellow employees, to the appropriate health authority, and to any other appropriate parties. 
As the COVID-19 pandemic evolves, management will continue to closely monitor the situation. At this time, OCCU is operating with full staff and with no impact to service.  Should circumstances change, stakeholders will be notified.


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