Our Commitment To Privacy
The credit union's Board of Directors has adopted and implemented the Credit Union Code for the Protection of Personal Information, related Policies and Procedures, and has appointed a Privacy Officer (Karen Reid). You are entitled to review the Code at any time, access your personal information, or contact the Privacy Officer about a privacy issue or concern. Through these actions, what has been our accepted practice becomes our documented commitment to you, the member.
Your Personal Information
We hold personal information about members to help us meet and maintain the highest standards of financial service. This information can include your name, address, age, income, use of accounts and credit history, as well as the relationship of others linked to you in account services.
We obtain this information from you directly and from the product and service arrangements you have made with or through us. Information is also obtained with your permission from credit bureaus, other financial institutions and from the references you provide us.
With your consent, we only collect personal information from you for the following purposes:
- To understand your needs and to develop, offer and manage products and services that meet those needs.
- To determine the suitability and your eligibility for member products and services.
- To evaluate your credit standing and to share or exchange reports and information with credit reporting agencies.
- To provide you with the services that you request, directly from Oshawa Community Credit Union or through another service provider, e.g. Travellers Cheques, Travel Insurance, Mutual Funds. Etc.
- To detect and prevent fraud, and to help safeguard the financial interests of the credit union and it's members.
- To meet legal and regulatory requirements.
Security
For protection of your personal information and security, please review the following tips:
- Do not share your Member Card Security code or passwords with anyone.
- Passwords and security codes should not be "obvious" information (such as phone numbers, birthdate, etc..)
- Never respond to web or phone requests from inquiries for personal information or banking information - this could be linked to phishing or fraud.
- Insure all personal printed information (mail, e-mails, tax returns, bank statements, credit card statements) are destroyed - do not put these items in your recycle bin.
- After using your internet banking, it is very important to sign off from this page and limit any unauthorized access to your private information.
- Your credit union recommends that your anti virus and anti spyware is maintained and updated regularly.
- If you suspect that your information or security has been compromised, please contact the credit union immediately at 905-576-4200.
- If you are a victim of fraud, identity theft or other personal security issues, contact Phone Busters 1-888-495-8501 or visit the web site at www.phonebusters.com.
Do you have a question? Ask our Privacy Officer
The Credit Union Privacy Officer is your point of contact if you wish to raise any matters regarding the use of your personal information. Please contact the credit union to speak to Karen Reid at 905.576.4200 ext.23 if you have any questions or concerns.
