Countdown to our new Internet Banking & Website

Internet Banking & Website FAQ

Our new website and Internet banking platform are coming December 4th, 2018! MemberDirect® internet banking gives you the freedom to bank whenever and wherever you choose – 24 hours a day, 7 days a week.

For more information, visit our main MemberDirect® launch article.

FAQ

Questions Answers
Why are the website and internet banking platform changing? We always strive to ensure that our members have the best tools and services to manage their money. To accomplish that, we've switched to a system that will support the latest technology. With MemberDirect® Integrated's website and internet banking platform, our members will have secure and convenient access to their accounts from anywhere. MemberDirect® will also allow us to seamlessly adopt new products and technology in the future.
Will my User ID or password for internet banking change? No, your user ID and password will not change. However, MemberDirect® will require a minimum password length of 8 characters. If you haven’t yet, log into online banking prior to December 4th and update your password to ensure a smooth transition. If your password is not 8 characters or longer prior to December 4th, call our branch to have your password reset.
Will I need to set up my e-Transfer sender profile and re-add my list of recipients? Yes, both your sender profile and your list of recipients will need to be re-added to your account. We are unable to transfer this information to the new system. We strongly recommend making a list of your recipients prior to December 4th.
Will I need to re-select my Personal Verification Questions? Yes, you will need to re-select your Personal Verification Questions. However, we will be utilizing a “grace period”. Each login, you will be asked if you would like to set your verification questions, with an option for “Not now”. This grace period will last 60 days, after which you will be forced to set your verification questions.
I have a dual signature account – will these changes affect me? Yes. As internet banking is inherently a single approval system (we can’t force you to log in together), you will need to sign an indemnity agreement confirming that you understand the risks of having internet banking activated. Access to internet banking will be removed from any dual-signature accounts that have not signed an agreement. We will be contacting account holders prior to the launch date to provide more information and guidance.
When will the mobile banking apps be launched? The OCCU Mobile Banking app will be launched for iPhone and Android devices within 2 weeks of the website launch. Subscribe to our mailing list to receive the most up-to-date information. You can also bookmark our main MemberDirect® article and check back regularly for updates.
Why can I no longer rename my accounts? Unfortunately the new online platform does not support this feature, but you can always call us in branch to request a specific name for one of your accounts!